At Midnight Maker, we are committed to providing you with a delightful shopping experience, from the moment you place your order to the safe delivery of your handcrafted witchy tools and decorations. Please take a moment to review our shipping policy to understand our procedures and timelines:

Processing Time:
All our products are meticulously handcrafted with love and attention to detail. As a result, please allow us 20 Business days to craft and process your order before it is shipped. Custom orders may require additional processing time, and we will communicate the estimated timeline with you during the order confirmation.

Shipping Methods:
We offer reliable and secure shipping options to ensure your items arrive safely. Depending on your location and the size of the order, we may use trusted carriers such as Royal Mail, Evri, USPS, UPS, or FedEx to deliver your package.

Shipping Rates:
Shipping rates are calculated based on the weight, dimensions, and destination of your order. During the checkout process, you will have the opportunity to review and select the shipping option that best suits your needs.

Estimated Delivery Times:
Once your order is processed and shipped, you will receive a tracking number via email, allowing you to monitor your package's journey until it reaches your doorstep. Estimated delivery times are as follows:
In the UK:  2-7 business days
International: 7-21 business days (please note that customs procedures may cause delays beyond our control)

Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and up to date. We cannot be held responsible for delayed or undelivered packages due to incorrect or incomplete address details.You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Customs and Duties:
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

Lost or Damaged Packages:
In the unfortunate event of a lost or damaged package, please contact our customer support team immediately. We will work diligently with the carrier to resolve the issue and ensure you receive a satisfactory resolution. You can email us at info@midnightmaker.com.
If you have any questions or concerns about our shipping policy or need assistance with your order, don't hesitate to reach out I will be happy to help. We are here to ensure your satisfaction and the safe delivery of your handcrafted witchy tools and decorations.

Thank you for choosing Midnight Maker, and we hope you enjoy your enchanting creations!

With Warmest Regards,
Shannon
-The Midnight Maker